Frequently Asked Questions

Buying Guide

How long will it take to get my machine?

We warehouse many machines in Los Angeles. If the machine is in the Los Angeles warehouse, it will take about 2 weeks once payment is received.


What about replacement parts?

We warehouse many replacement parts in Texas and can get them to you in less than two business days. If we have to get the part from China, it may take 4-7 days.



About Machine and Parts

Does the machine come ready to work?

The laser machine is ready to work, the exhaust fan and the air pump and the water pump are included.

How much time do I need to spend on learning how to run the laser machine?

As long as you know how to design jobs in graphic software, it just takes a few hours for you to be able to run jobs.

You just need to do some tests to know what speed and power is good for different materials. Since we’ve provided some of the parameter library, it will save you more time.

You can watch the guiding videos from our website to learn how to use the machine in advance too.

What is the High Resolution Head used for?

Our High Resolution Head will make the laser dot smaller, thus you can have much better engraving quality. It is used to engrave extremely high quality photos. For details, please see

What's the life time of laser tube?

The normal life span of a laser tube is about 2500-4000 hours according to how you use it.

Comparison of different laser heads
My door is too narrow, we can't figure out how to separate the top from the bottom?


About Software

What operating software do I need?

Our laser runs on any operating system using LightBurn Software

What software is suggested to design my jobs?

LightBurn Software is suggested. You can also use CorelDraw, Illustrator, and AutoCAD. 



About Material Application

Can Thunder laser engrave on metal?

Yes and no.

Our laser machines can engrave on anodized metal and painted metal directly.

But it cannot engrave on bare metal directly. (This laser can only engrave on a few parts of bare metals directly by using the HR attachment at a very low speed)

If you need to engrave on bare metal, we would suggest you to use thermark spray.

Does your laser engrave 3D?

Yes, our laser engraves 3D on the surface of the materials. It is something like relief.

(You can watch our samples)

Which other materials can I cut with the laser?

For the workable materials, please learn the details from our website:

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