So you've got questions?
We are here to help.
General Product Questions
What’s the difference between the Nova series and other laser engravers?
How does the Thunder Laser compare to brands like OMTech, Epilog, or Glowforge?
Thunder Laser brings premium build quality and top rated customer support at an affordable price to our customers. The other brands do not have the complete package like we do. Xtool has a good price, but no customer service and their machines are hobby grade. Epilog makes great machines, but they are not affordable.
What materials can I engrave and cut with a Thunder Laser machine?
That depends on which machine you go with. Our CO2 lasers, like the Nova and Bolt series, can cut and/or engrave materials like wood, acrylic, leather, plastics, stone, glass, tumblers, and plenty more. Our Aurora fiber lasers are best used for engraving metals and plastics.
What’s the maximum thickness of material the Nova can cut?
Max cutting thickness will depend on what wattage you purchase. The higher your wattage, the thicker you can cut. We have customers who are using a 130w to cut ¾” wood and acrylic all day everyday with some even cutting 1” thick.
How does the Thunder Laser Nova ensure precise cutting and engraving?
This is a great question! We ensure precise cutting and engraving by using premium products on our machines and rigorously testing them. If a machine doesn’t meet our standards then it doesn’t get sold.
Is this a good machine for beginners or first-time users?
Yes, our machines are great for beginners or first timers. I would recommend the Nova or Bolt series for someone who is just starting out, because those machines are the most versatile. One thing to keep in mind is that just because a machine is bigger doesn’t mean that it is harder to use. The biggest Nova and Bolt machines are just as easy to operate as the smaller ones!
Features and Performance
What’s the wattage difference, and which one should I choose for my needs?
If you think you are going to be doing a lot of cutting then we would recommend going with a higher wattage laser machine. Wattage determines not only how thick you can cut, but also how fast you can cut. For those who are just engraving, you wont need a higher power laser, but there isn’t a downside to getting one anyways. You never know what the future holds for you and your business so you would hate to sell yourself short right off the bat.
What software does the machine use, and is it easy to learn?
Our machines operate with LightBurn Software which is extremely user friendly. LightBurn is the best and most widely used laser software on the market today. We have so many tutorials and videos on how to use it and don’t forget you also get lifetime support from Thunder Laser so if you need help with LightBurn or the machine…we’ve got your back!
How fast is the engraving and cutting speed compared to competitors?
Cutting and engraving speeds will vary depending on which Thunder Laser machine you are looking at, but they tend to be 3-5 times faster at engraving than hobby grade laser machines.
How accurate is the machine, and does it maintain precision over time?
Due to our high quality control standards, our machines are deadly accurate. Constant aligning is not something that you have to worry about with Thunder Lasers as they come prealigned straight from the factory.
Can I use this for both personal projects and a business?
Yes, our machines are versatile enough to handle both personal and professional projects. Many of our customers use them for fun and creative hobbies, while others rely on them as an essential part of their businesses. Our machines are even trusted by large corporations like SpaceX and Jack Daniels. Whether you’re crafting as a hobby or running a business, our machines can meet your needs.
Pricing and Financing
What’s the price of the machine, and are there any hidden costs?
Our machine prices are listed on our website for all to see. The only additional costs are flat rate shipping and potential add-on accessories should you choose to purchase those.
Do you offer financing or payment plans?
Yes, we partner with Geneva Capital, one of the top options for equipment financing and leasing. Additionally, we work with local banks and credit unions and can accept financing from nearly any lender you choose. This flexibility ensures you can find the best financing solution to meet your needs.
Are there any promotions, discounts, or bundled deals right now?
We do not run specials or promotions. Instead, we focus on offering everyday fair pricing, ensuring our customers always get the best value on a Thunder Laser without needing to wait for a sale or discount.
Installation, Setup, and Support
How easy is it to set up the machine?
Most of our customers have their Thunder Laser unboxed and completely set up within 30 minutes to an hour. We have videos that walk you through unboxing and setup step-by-step in our training academy. Also, once you get your machine setup there are video tutorials showing you how to use the machine.
Do you provide training, or do I need to figure it out on my own?
All Thunder Laser machines include one free hour of one-on-one remote training with an expert technician. Additionally, our Training Academy and YouTube channel offer a wealth of content to help you learn how to use your machine and create amazing products.
What kind of customer support do you offer if I have issues?
When you purchase a Thunder Laser, you receive lifetime support. This means that whenever you have a question or encounter an issue, our dedicated support team is just a call or message away to guide you to a solution. We’re here to be your trusted laser partner for as long as you own your Thunder machine.
How does your warranty work, and what does it cover?
Each machine has a slightly different warranty. Please take a look at our warranty page in the footer of our website to take a look at what we offer for each machine.
Do you provide replacement parts, and how fast can I get them?
Our warehouse is fully stocked with replacement parts and accessories, available for purchase at any time. If you place your order before 1:00 PM on a business day, it will ship out the same day.
